Cancellation & Refund Policy

Atelier: BlackCanvas Studio, Pune

Document Ref: BC/POL/2026-CR

Last Updated: February 23, 2026

At BlackCanvas Studio, we operate as a high-precision design studio. Our luminaires are not commodities; they are sculptural investments. This policy outlines the financial and legal framework governing the cessation of orders, designed to protect both the patron’s investment and the studio’s artisanal resources.

1. THE DOCTRINE OF BESPOKE COMMISSIONS
In accordance with the Indian Consumer Protection (E-Commerce) Rules, 2020, goods that are made-to-order or customized to the consumer’s specifications are exempt from standard “right to return” laws.

1.1 Definition of Customization
An order is classified as “Bespoke” or “Custom” if it involves:

Specific dimensional adjustments (height, width, drop-length).

Finish variations (custom patinas, powder coating, or plating).

Material selections (specific marble blocks, hand-blown glass colors).

Custom electrical configurations (DALI, Phase-cut, or specific smart-home integrations).

2. CANCELLATION TIERS & FORFEITURE SCHEDULE
The cancellation of a commission triggers a hierarchy of forfeiture fees based on the production stage of the sculptural piece.

Tier I: The 24-Hour Administrative Window
Window: Within 24 hours of payment.

Refund: Full refund of the amount received.

Deduction: A mandatory 3% Banking & Administrative Levy is applied to cover non-reclaimable gateway fees and file-opening costs.

Tier II: The Sourcing & Engineering Phase (48 Hours to 7 Days)
Window: After 48 hours but before physical fabrication begins.

Status: During this time, our engineers create 3D CAD models and source raw materials (e.g., ordering specific brass alloys or marble slabs).

Forfeiture: 25% of the total order value is retained by the Studio to cover design hours and procurement commitments.

Tier III: The Fabrication & Casting Phase (After 7 Days)
Status: Once the kiln is fired, the glass is blown, or the metal is cast.

Forfeiture: 50% of the total order value is retained. At this stage, the materials have been permanently altered and cannot be repurposed for other clients.

Tier IV: Completion & Crating
Status: The luminaire has passed Quality Control and is in its custom wooden crate.

Forfeiture: 100% of the total order value. At this stage, the order is considered “Final Sale” and no refunds or cancellations are permitted.

3. REFUND ELIGIBILITY CRITERIA
3.1 Structural & Electrical Non-Conformance
Refunds are only considered if the product delivered deviates significantly from the approved technical drawings or suffers from a manufacturing defect that renders it unsafe or non-functional.

3.2 The “Artisan’s Variance” Clause (Non-Refundable Grounds)
As a studio focused on “Light as Art,” we do not offer refunds for:

Organic Evolution: Natural aging or “patina” of unlacquered metals over time.

Artisanal Markers: Hand-blown glass may contain seeds (air bubbles) or slight thickness variations. These are marks of authenticity, not defects.

Display Discrepancy: Minor color variations due to the calibration of the client’s digital screen versus the physical material in natural light.

4. RESTOCKING & GALLERY RETURNS (NON-CUSTOM ONLY)
For standard, non-modified gallery pieces, we may—at our sole discretion—accept a return under the following conditions:

Authorization: A “Return Merchandise Authorization” (RMA) must be requested within 7 days of delivery.

Condition: The fixture must be in “Gallery Mint” condition, never wired, never hung, and in original crating.

Restocking Fee: A 30% Luxury Restocking & Inspection Fee will be deducted.

Logistics: The client is responsible for the cost of fully insured, door-to-door return transit to our Pune Atelier.

5. ADMINISTRATIVE REFUND PROCEDURES
5.1 Verification Process
All refund claims undergo a multi-step verification by our Quality Assurance and Finance teams. This process may take up to 14 business days.

5.2 Disbursement Method
Refunds are issued exclusively via the original payment channel (Bank Transfer/Credit Card).

We strictly adhere to Anti-Money Laundering (AML) guidelines; refunds will not be made to third-party accounts.

For international clients, the refund will be processed in INR at the exchange rate prevalent on the day of the refund. BlackCanvas Studio is not responsible for losses due to currency fluctuations.

6. ABANDONED COMMISSIONS
If a client cancels an order but refuses to accept a partial refund, or if a client fails to provide shipping instructions for more than 60 days after a piece is completed, the commission will be deemed “Abandoned.” The Studio reserves the right to dispose of or resell the piece to recover storage costs, and all prior payments shall be forfeited.

7. ATELIER CONTACT INFORMATION
For all formal notices regarding cancellations or refunds, please contact our Legal & Compliance desk:

BlackCanvas Studio Registered Office: 925, Clover Hills Plaza, NIBM Undri Road, Mohammed Wadi, Pune, Maharashtra 411048

Direct Concierge: +91 7414939276

Official Correspondence: contact@blackcanvas.com

Business Hours: Monday – Saturday | 10:30 AM – 6:30 PM (IST)