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SUPPORT & HELP CENTER
Find answers about orders, shipping, returns, and more.
Order & Payment Help
PLACE AN ORDER
Checkout guidance, promo codes, and confirming your purchase.
Learn more
MODIFY OR CANCEL ORDER
Update address, size, or cancel within the grace window.
Learn more
PAYMENT ISSUES
Failed payments, bank blocks, and refund status timelines.
Learn more
Returns, Refunds & Exchanges
A clear, 4-step process
Return requests are accepted within 7 days of delivery (unused items only). Keep the original packaging and tags intact for a smooth approval.
FAST TRACK
Most refunds are processed within 3–5 business days after quality check.
Request Return
Start your return request in a minute with your order number and email.
Pickup / Drop
Choose a pickup slot or drop your item at a nearby partner point.
Quality Check
We verify item condition to approve your refund or exchange.
Refund Processed
Once approved, refunds are issued to your original payment method.
FAQ + Contact
1. Contact Support
If you need assistance with your order or products, our support team is available to help.
Hotline: +91 7414939276
Email: digital@blackcanvas.com
Support Availability:
Monday to Saturday – 10:00 AM to 6:00 PM (IST)
Response Time:
Our team typically responds within 24 business hours.
2. Order Tracking Assistance
Once your order is dispatched, you will receive a tracking link via email and SMS.
Using this link, you can monitor the delivery status of your order in real time.
If:
You have not received tracking details, or
Tracking information is not updating,
please contact our support team with your order number for assistance.
3. Shipping & Delivery Information
Shipping Coverage
Nationwide shipping across major cities and towns in India.
International shipping is available upon request. Contact us for assistance.
Processing Time
Orders are processed within 2–3 business days.
Delivery Timeline
India: 7–10 business days after dispatch.
International: Timeline varies by destination and will be confirmed after order placement.
Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location
Order size and weight
For international shipments, custom duties and taxes (if applicable) must be paid by the customer.
Delivery Delays
While we aim for timely delivery, delays may occur due to:
Weather conditions
Transport disruptions
Strikes or unforeseen logistics issues
Customers will be informed in such cases.
4. Shipping and Delivery
Order Cancellation
Orders may be cancelled within 24 hours of placement by contacting support.
Once dispatched, orders cannot be cancelled.
Return & Refund Eligibility
Returns or refunds are only accepted if:
The product was damaged during shipping, or
An incorrect product was delivered.
Issue Reporting Timeline
Issues must be reported within 48 hours of delivery with photos/videos of the product and packaging.
Return Conditions
Approved returns must:
Be unused
Be in original packaging
Include accessories, tags, and documentation
Be securely repacked by the customer
Refund Processing
Refunds are processed within 7–10 business days after inspection and credited to the original payment method.
Non-Eligible Returns
Returns are not accepted if:
Requested after 48 hours
Product damage is due to misuse or wear and tear
Product is customized or made-to-order
Exchange Policy
Direct exchanges are not available. Eligible returns can be refunded, and customers may place a new order.
5. Product & Order Issue Support
Due to the exclusive nature of our products, we do not offer returns or refunds unless the item is damaged during shipping or you receive the wrong product.
In case of any issues, please contact our support team within 48 hours of receiving the product at digital@studioblackcanvas.com or call our hotline at +91 7414939276.
For eligible returns, the product must be in its original packaging, unused, and in the same condition as received.
6. Product Care
Contact support immediately if you experience:
Damaged product delivery
Incorrect item received
Missing items in the package
Order delivery concerns
To speed up resolution, please share:
Order number
Photos/videos of issue
Packaging images
Our team will guide you through replacement or refund procedures if eligible.
Call Us
Call Us Now
+91 7414939276
Email Us
Need Help?
contact@blackcanvas.com
Open Hours
Monday - Friday:
10 am to 6 pm EST